Privacy Policy

GENERAL TERMS

 

General conditions for web and e-shop.

 

This document contains the terms and conditions that apply to all orders through the site www.philosophy.rs. By creating an order, you conclude the Agreement and accept our terms and conditions.

 

Please read carefully and if you have any doubts or suggestions, you can always contact us via the email address [email protected], we will be happy to help you.

 

PHILOSOPHY reserves the right to revise and amend these Terms at any time.

 

COMPANY INFORMATION

 

Jelena Filipović, PR, design studio PHILOSOPHY Belgrade

PIB: 107006261

M. B.: 62431024

Street: Auto put za Zagreb 300 f, 11000 Belgrade, Serbia

 

COPYRIGHT

 

PHILOSOPHY is the owner of the website www.philosophy.rs and its content. This includes documentation, images, text, characters, design, music, software, codes, script, and formatting. The material included on the website is protected by copyright. Reproduction, modification, transfer, republishing, and/or redistribution to third parties for commercial purposes is strictly prohibited without the express written consent of the owner of PHILOSOPHY.

 

PHILOSOPHY does not permit the use of the content or trademark for any purpose other than those listed above.

 

CREATING AN ORDER

 

To create an order, first select the products and the quantity you want to buy, then add them to the cart. You can review the cart at any time before you complete your order.

 

To complete your order, you must go through the online purchase process and accept payment by clicking on the option to confirm your card details. After finalizing this step, you will receive an email confirming the order you received.

 

PHILOSOPHY will deliver products subject to availability.

If all products are available you will receive an email about the status of your order along with a tracking number.

If it is impossible to deliver the products included in the order, for any reason, PHILOSOPHY will contact you and refund the full amount you paid for the unavailable product.

 

PHILOSOPHY cannot guarantee the availability of items ordered online because there is a possibility that some of the products will be sold out in the meantime at one of our points of sale.

 

WARRANTY ON OUR PRODUCTS

 

 

All products supplied by PHILOSOPHY have a warranty by the applicable consumer protection law. For the warranty to be valid, you must keep a supporting document proving the purchase made.

 

We inform users that the images of the products, which are offered on our website, are only illustrative in nature and may differ minimally from the original. The descriptions and illustrations of the items offered on the website www.philsophy.rs are not of a contractual nature but are of an informative nature only.

 

In case the product has any error, you must notify PHILOSOPHY via e-mail to [email protected] within 14 days of receiving the package so that we can solve the problem as soon as possible.

 

RETURN

 

You have 14 days to return any purchased product starting from the day of receiving the package.

 

We can swap an item for a size or another item if it is the same value. We cannot exchange for another item that has a different value from the purchased item, in which case we will refund the money to your account as soon as we receive the product you are returning and check that everything is OK with it. You are responsible for the cost of the return shipment as well as new shipments in the event of a replacement.

 

If PHILOSOPHY is responsible for the defect of the shipment, PHILOSOPHY assumes all delivery costs.

 

In any case, it is necessary to first report the return to the e-mail [email protected]

 

PHILOSOPHY will not accept returns of used, washed, without declaration, which has suffered damage or is not in the original packaging. For this reason, please be careful with the product until you return it.

 

PHILOSOPHY reserves the right to carefully inspect the products before agreeing to any exchange or refund. We only reimburse products that are in the original condition as delivered.

 

For clients outside Serbia, in case the returned shipment is subject to customs, all costs must be covered. Refunds with unpaid customs costs, shipping costs,, or any additional fees will not be accepted.

 

In case you refuse to accept the shipment due to unexpected additional costs (eg customs costs troško) PHILOSOPHY is not obliged to refund the order.

 

REFUND PROCEDURE:

 

To enter the refund procedure, you need to send an e-mail to [email protected] together with an explanation of the refund, the order number, and the phone number to which you will be contacted for further refund.

 

 

PAYMENT:

 

The payment methods we accept are: Visa, MasterCard, DinaCard, Maestro, American Express, PayPal as well as in certain situations cash on delivery.

 

The bank's security system guarantees confidentiality and authenticity ownership of the owner and thus prevents unauthorized third parties from gaining access to your data.

 

 

VAT STATEMENT:

 

PHILOSOPHY IS NOT IN THE VAT SYSTEM.

 

 

PRICE & SENDING POLICY:

 

All our prices are in dinars (RSD).

 

Product prices are listed on our website and PHILOSOPHY reserves the right to change them at any time. This will not affect your legal protection. Shipping costs are not included in the price.

 

Important for clients outside the territory of Serbia: keep in mind that international shipments may have some additional duties and taxes after the shipment arrives in your country. PHILOSOPHY cannot know and anticipate such costs, the client is obliged to pay additional customs clearance costs. Prices visible on the site are shown without taxes because PHILOSOPHY is not in the VAT system. Please note that the tax will be applied in the form of a duty once the shipment arrives at customs in your country. In addition to taxes, you may be charged customs duties. Please note that the client is responsible for additional fees such as taxes, duties and customs fees. We recommend closing the information at your local customs office to calculate additional fees. In the event that you refuse to receive an order due to unexpected additional fees, PHILOSOPHY reserves the right to charge and return shipping costs, as well as additional costs generated by customs.

 

Delivery times are calculated from the moment before the order. Preparation for delivery takes place during working days. All orders are shipped within 2-3 days at the latest, except for sales during the holidays as well as discounts when deadlines can be produced. In case you encounter such circumstances, we will contact you as soon as possible.

 

Delivery time is for information only and is not part of the Agreement. Your orders are delivered to the address specified in your order. Unfortunately, we are unable to change the shipping address after the package is shipped. In the event that the shipment is delayed for some reason or if the availability of the product changes, PHILOSOPHY will notify you in a timely manner.

 

PHILOSOPHY will not be liable for any contempt or delay in case of force majeure. Force majeure in the sense of any act, event, omission or accident that was beyond our control.

 

PHILOSOPHY will also not be liable for the actions of courier companies used to deliver their products.

 

Couriers will attempt to deliver to the addresses provided. In case of failure, the courier will leave a report with information in which he will send you a package waiting for the next 5 days. After 5 days, your order will be returned to us. In that case, PHILOSOPHY reserves the right to collect or confiscate any due forest to compensate for the damage it has suffered due to the inability to deliver the goods.

 

If the shipment is damaged upon arrival, please contact us as soon as possible within 24 hours so that we can try to resolve the problem with the courier service.

 

 

 

CONVERSION STATEMENT

All payments will be made in dinars. The amount for which your account will be charged receives the conversion of your currency in dinars according to the exchange rate of the National Bank of Serbia.

When you debit your cards, the same amount is converted into your local currency according to the exchange rate applied by operating credit cards. Due to the mentioned conversions, it is possible that there is a small difference in the price charged from the prices stated on our site.

 

 

 

 

 

PRIVACY POLICY:

 

By purchasing through our website, you have notified and given your consent for your personal information to be included in a URL known as a customer database.

Your data will be stored in a secure database and will not be shared with third parties.

We can use your data to send you newsletters with notifications and actions, you can always contact the newsletter services.

 

 

COOKIES:

 

In order to improve our services, we use cookies. Some cookies that we use are necessary for the proper functioning of certain services, and others are used to collect information about the use of the website (statistics) so that we can adapt it to your needs. Some cookies are temporary and disappear when you turn off the browser, while others are permanent and remain on your computer for a while. We also use some local cookies that are linked to local campaigns, and which will disappear upon completion.

Some cookies are necessary for the functionality of the site, while others are used to improve performance and user experience.

Functional cookies are used:

• To remember your login details

• For your safety while logged in

• To ensure a consirnet pages

• To improve the user experience

 

Advertising cookies are used:

• To enable sharing and "liking"

• To allow information to be sent to other websites to personalize your ads

 

If you choose not to use cookies during your visit, you must be aware that some features and pages may not work as they should.

If you want to remove cookies that are already on your computer, please see the instructions for delivery of your Internet browser by clicking on "Help" in the menu of your browser.

You can learn more about cookies and how to delete and manage them by clicking on "Help" in the menu of your internet browser.

 

COPYRIGHT AND APPLICABLE LEGISLATION

PHILOSOPHY reserves all intellectual property rights associated with all and any part through this website, also for any reproduction of reproduction, distribution, or public labeling is expressly prohibited.

All content on this website, such as text, graphics, logos, images, audio recordings, digital download, data compilation is the property of szr PHILOSOPHY Belgrade and is protected by international copyright laws.